a) Disk drive being extremely sensitive & fragile device is handled as per manufacturer specifications
b) Original media is write protected & not a single byte is altered.
c) Cloned copy of original disk is available in case original disk is to be sent for warranty replacements or is not available.
d) Multiple technicians can work on same project.
e) Date stamp & other metadata is not altered.
f) In case of unstable failing disks , cloning ensures that all sectors are copied with least stress on source.
In case of Raid – mark disk nos. & sequence (location) of each disk before removing. Do not try to rebuild Raid all by yourself as irreversible changes may occur in its config ( degradation of Raid level or overwriting of parity disk)
Recent Case Example
We received a Toshiba laptop hard disk for analysis from one of the top Research institute student having important Phd thesis papers. One of the So called Data Recovery company from pune who makes regular advertisement concluded that the issue is with drives motor. Not satisfied fellow student was referred to us , considering criticality of data , we took job on high priority basis. We quickly identified issue with drives firmware ( defect list was over) , Using advanced manufacturer level technology Data was recovered in flat 15 minutes , customer was relieved as she got research papers back. This shows how spurious companies can play with your data & may ruin it due to there ignorance.
Hard Disk Support & Warranty Checking:
Seagate Warranty Check:
Online Warranty Management System for Seagate & Samsung Disk:
Register Here -- http://myservice.accelwms.in/
Seagate India Support: 1800-425-4535 ,/000-800-440-1392
Western Digital India nos: 1800 200 5789 / 18004195591
Toshiba Customer Care: 18002008674/1800118674
Hitachi India Support: 1800-103-1357
WD India Warranty & RMA Services:
Hitachi India Warranty Services :